Ez Phone Instructions

MAIN MENU:

  • For account information - press one
  • For interest rate information - press two
  • For product and Bank news - press three
  • If you are a merchant calling to verify a customer's check - press four
  • To transfer funds - press five
  • To change your personal identification number - press six
  • To listen to this menu again - press nine
  • To speak with a account service representative - press zero

I. ACCOUNT INFORMATION MENU:

  • For checking information - press one
  • For savings information - press two
  • For certificate of deposit or retirement account information - press four
  • For loan information - press five
  • To transfer funds - press six
  • To change your personal identification number - press seven
  • To listen to this menu again - press nine
  • To return to the prior menu - press the star key
  • To speak with a account service representative - press zero

1. CHECKING INFORMATION MENU:

  • For balance information - press one
  • For interest information - press two
  • For your last ten checks - press three
  • To see if a specific check has been paid - press four
  • For your last ten deposits - press five
  • For your last ten withdrawals - press six
  • To place a stop payment - press seven
  • To listen to this menu again - press nine
  • To return to the prior menu - press the star key
  • To speak with a account service representative - press zero

2. - SAVINGS INFORMATION MENU:

  • For balance information - press one
  • For interest information - press two
  • For your last ten deposits - press three
  • For your last ten withdrawals - press four
  • To listen to this menu again - press nine
  • To return to the prior menu - press the star key
  • To speak with a account service representative - press zero

3. MONEY MARKET INFORMATION MENU:

  • Not available at this time

4. CERTIFICATE OF DEPOSIT/RETIREMENT ACCOUNT INFORMATION MENU:

  • Your account balance is
  • Your maturity date is
  • Interest paid this year to date is
  • Interest paid last year was
  • The annual percentage yield is
  • Your current interest rate is
  • The last interest paid date was
  • The year to date penalty amount is
  • The prior year penalty amount is
  • Interest withheld from this account is
  • To listen to this menu again - press nine
  • To return to the prior menu - press the star key
  • To speak with a account service representative - press zero

5. LOAN INFORMATION MENU:

  • For mortgage loan information - press one
  • For installment loan information - press two
  • For line of credit information - press three
  • To listen to this menu again - press nine
  • To return to the prior menu - press the star key
  • To speak with a account service representative - press zero

6. TO TRANSFER FUNDS MENU:

  • To transfer from a checking account - press one
  • To transfer from a statement savings account - press two
  • To listen to this menu again - press nine
  • To return to the prior menu - press the star key
  • To speak with a account service representative - press zero

II. ACCOUNT INFORMATION MENU:

  • For deposit rates - press one
  • For loan rates - press two
  • To listen to this menu again - press nine
  • To return to the prior menu - press the star key
  • To speak with a account service representative - press zero

1. DEPOSIT RATE MENU:

  • For certificate of deposit rates - press one
  • For savings rates - press two
  • For NOW checking rates - press three
  • For IRA rates - press four
  • To listen to this menu again - press nine
  • To return to the prior menu - press the star key
  • To speak with a account service representative - press zero

2. LOAN RATE MENU:

  • For installment loan rates - press one
  • For mortgage loan rates - press two
  • For line of credit - press three
  • To listen to this menu again - press nine
  • To return to the prior menu - press the star key
  • To speak with a account service representative - press zero

III. PRODUCT AND BANK NEWS MENU:

  • Plays message including bank product and branch location information
  • To return to the prior menu - press the star key
  • To speak with a account service representative - press zero

IV. MERCHANT CALLING TO VERIFY A CUSTOMER'S CHECK MENU:

  • Please enter the first ten digits of the account number found at the bottom of the check starting with zero, followed by the pound sign
  • Please enter the amount of the check you wish to verify in dollar and cents, followed by the pound sign
  • A check in the amount of $ will clear at this time
  • To verify another check - press one
  • To return to the prior menu - press the star key

V. TRANSFER FUNDS MENU:

  • To transfer from a checking account - press one
  • To transfer from a statement savings account - press two
  • To listen to this menu again - press nine
  • To return to the prior menu - press the star key
  • To speak with a account service representative - press zero

VI. PERSONAL IDENTIFICATION CHANGE MENU:

  • Follow voice prompts