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EZ Phone Instructions

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MAIN MENU:

For account information - press one
For interest rate information - press two
For product and Bank news - press three
If you are a merchant calling to verify a customer's check - press four
To transfer funds - press five
To change your personal identification number - press six
To listen to this menu again - press nine
To speak with a account service representative - press zero

I - ACCOUNT INFORMATION MENU:

For checking information - press one
For savings information - press two
For certificate of deposit or retirement account information - press four
For loan information - press five
To transfer funds - press six
To change your personal identification number - press seven
To listen to this menu again - press nine
To return to the prior menu - press the star key
To speak with a account service representative - press zero

1. - CHECKING INFORMATION MENU:

For balance information - press one
For interest information - press two
For your last ten checks - press three
To see if a specific check has been paid - press four
For your last ten deposits - press five
For your last ten withdrawals - press six
To place a stop payment - press seven
To listen to this menu again - press nine
To return to the prior menu - press the star key
To speak with a account service representative - press zero

2. - SAVINGS INFORMATION MENU:

For balance information - press one
For interest information - press two
For your last ten deposits - press three
For your last ten withdrawals - press four
To listen to this menu again - press nine
To return to the prior menu - press the star key
To speak with a account service representative - press zero

3. - MONEY MARKET INFORMATION MENU: (NOT AVAILABLE AT THIS TIME)

4. - CERTIFICATE OF DEPOSIT/RETIREMENT ACCOUNT INFORMATION MENU:

Your account balance is....
Your maturity date is....
Interest paid this year to date is....
Interest paid last year was....
The annual percentage yield is....
Your current interest rate is....
The last interest paid date was....
The year to date penalty amount is....
The prior year penalty amount is....
Interest withheld from this account is....
To listen to this menu again - press nine
To return to the prior menu - press the star key
To speak with a account service representative - press zero

5. - LOAN INFORMATION MENU:

For mortgage loan information - press one
For installment loan information - press two
For line of credit information - press three
To listen to this menu again - press nine
To return to the prior menu - press the star key
To speak with a account service representative - press zero

6. - TO TRANSFER FUNDS MENU:

To transfer from a checking account - press one
To transfer from a statement savings account - press two
To listen to this menu again - press nine
To return to the prior menu - press the star key
To speak with a account service representative - press zero

II - ACCOUNT INFORMATION MENU:

For deposit rates - press one
For loan rates - press two
To listen to this menu again - press nine
To return to the prior menu - press the star key
To speak with a account service representative - press zero

1. - DEPOSIT RATE MENU:

For certificate of deposit rates - press one
For savings rates - press two
For NOW checking rates - press three
For IRA rates - press four
To listen to this menu again - press nine
To return to the prior menu - press the star key
To speak with a account service representative - press zero

2. - LOAN RATE MENU:

For installment loan rates - press one
For mortgage loan rates - press two
For line of credit - press three
To listen to this menu again - press nine
To return to the prior menu - press the star key
To speak with a account service representative - press zero

III - PRODUCT AND BANK NEWS MENU:

Plays message including bank product and branch location information.
To return to the prior menu - press the star key
To speak with a account service representative - press zero

IV - MERCHANT CALLING TO VERIFY A CUSTOMER'S CHECK MENU:

Please enter the first ten digits of the account number found at the bottom of the check starting with zero, followed by the pound sign.
Please enter the amount of the check you wish to verify in dollar and cents, followed by the pound sign.
A check in the amount of....will clear at this time.
To verify another check - press one
To return to the prior menu - press the star key

V - TRANSFER FUNDS MENU:

To transfer from a checking account - press one
To transfer from a statement savings account - press two
To listen to this menu again - press nine
To return to the prior menu - press the star key
To speak with a account service representative - press zero

VI - PERSONAL IDENTIFICATION CHANGE MENU:

Follow voice prompts

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